Ideagen Quality Management Professional
Users | Occurrences and Incidents modules | Ideagen Quality Management Professional
Aimed at users of the Ideagen Quality Management Professional Occurrences and Incidents modules, this curriculum contains all the courses you need to use the Occurrences and Incidents modules.
Curriculum content
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In this course, you will learn how to access occurrence records and view their related incidents. 15 - 20 mins Learning Objectives: ü Describe the purpose of the occurrence record fields and sections ü Edit an occurrence record ü Access an incident linked to an occurrence ü Describe the purpose of the incident record fields and sections ü View the stages and actions relating to an incident record ü Identify why some incidents have no associated occurrences
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In this course, you will learn how to raise an occurrence, and the different types of fields you may need to complete. 15 - 20 mins Learning objectives: ü Raise a new occurrence ü Add an attachment to an occurrence ü Identify the different types of fields found in occurrence forms
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In this course, you will learn how to complete stage actions assigned to you. 15 - 20 mins Learning objectives: ü Access incidents you are required to perform actions on ü Complete an incident stage action ü Reopen a completed incident stage action ü Add your electronic signature
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In this course, you will learn how to complete an incident stage, which can only be done once all its actions have been completed. 15 - 20 mins Learning objectives: ü Access incident stages you are required to complete ü Describe the conditions that must be met before you can complete a stage ü Complete an incident stage ü Reopen a completed incident stage
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In this course, you will learn how to approve, reject and close occurrences in Ideagen Quality Management. 20 - 25 mins Learning objectives: ü Approve, reject and close occurrences ü Update an incident record ü Add your electronic signature